EVALUATION OF PERFORMANCE MEASURES ADOPTED BY URBAN TRANSPORT COMPANIES IN THE CITY OF MANAUS, BRAZIL
DOI:
https://doi.org/10.66104/znn1re84Keywords:
Performance measures, Urban transport, Urban mobility, Regional development, Public managementAbstract
Urban mobility and logistics management have been a constant challenge for science and public management, mainly because they lack performance measures to improve the efficiency, sustainability, and quality of public transport. A major existing scientific gap is the scarcity of empirical research on how professionals in the sector effectively use such indicators, particularly their advantages, limitations, and risks. In this sense, this study aimed to analyze the performance measures adopted in urban transport management, understanding their practical application and managerial implications. The method followed four stages: research planning, literature review, data collection through interviews with company representatives, and comparative analysis between empirical and theoretical evidence, in a qualitative, cross-sectional, and systemic approach. The results indicated the use of indicators such as travel time, fleet occupancy, punctuality, user satisfaction, and route reliability, applied through hybrid methods that combine manual records and digital technologies; Operational advantages were also identified, as well as limitations related to data collection failures in service execution and the influence of external factors, such as congestion and poor road conditions. The conclusion shows that the analyzed system aligns with the international literature, though it needs to improve its monitoring mechanisms. The main contribution of the study to science lies in generating empirical evidence on the real-world application of these metrics, strengthening the field of logistics applied to urban mobility.
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